Effective Date: 30-Oct 2024

At Dear Avanish, we are dedicated to providing top-notch website development services that meet your needs and expectations. We recognize that sometimes refunds may be necessary, so we have structured our return and refund policy to handle such requests fairly and transparently.

1. Refund Eligibility

Our refund policy is based on the project’s progress and completion milestones. Refunds will be processed as follows:

Project Initiation: If cancellation is requested before any work has begun, you are eligible for a full refund minus administrative fees.

Milestone-Based Refund: For projects in progress, refunds will be based on the work completed at each milestone:

0-25% Project Completion: 75% Refund

26-50% Project Completion: 50% Refund

51-75% Project Completion: 25% Refund

76-100% Project Completion: No Refund

Non-Refundable Deposit: Some projects may require a non-refundable deposit to cover planning and administrative costs, which will be specified in the project agreement.

2. Quality Assurance Refund

If the final deliverable does not meet the quality standards outlined in the agreement, we will offer free modifications to ensure satisfaction. Refunds will only be considered if the final output does not align with the contract terms, even after multiple revisions.

3. No Refund After Project Completion

Once a project is completed, delivered, and approved, refunds are generally not provided, as the service has been rendered to your specifications.

4. Cancellation Policy

If you wish to cancel a project after it has started, a cancellation fee will apply based on the progress completed. This fee covers the resources and time dedicated to your project.

5. Modification and Revision Policy

We offer [up to 3] free revisions as part of our services. Any additional revisions will incur an additional fee, quoted based on the changes required.

6. Requesting a Refund

To request a refund, please contact us within [15 days] of project initiation or milestone delivery. Send all refund requests via email to dearproudy@gmail.com with the following details:

• Project specifics
• Reason for refund request
• Supporting documentation or evidence, if applicable

7. Processing Refunds

Once we receive your request, we will review it within 5-10 business days. Approved refunds will be processed through the original payment method, with additional processing time based on your payment provider.

8. Exceptions

Please note the following conditions where refunds may not apply:

• Changes to your business requirements after project initiation
• Delays due to lack of client responsiveness or necessary information
• Issues stemming from third-party providers, such as hosting or plugins

Questions?

For any questions regarding our return and refund policy, please reach out to us at dearproudy@gmail.com or call +91 9140041971.

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This policy ensures transparency for both you and your clients. Be sure to review and adjust any timeframes, fees, or conditions as needed for your business.